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Return Refund Policy

Returns & Exchanges

1. Policy & Eligibility

To maintain our boutique standards, we offer a 30-day return window from the date of delivery. To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition with all tags and protective packaging attached.

  • Exchanges: We offer one free exchange per order. If your desired item is out of stock, store credit will be issued.

  • Refunds: A $9.99 shipping fee will be deducted from all refunds. Initial shipping costs are non-refundable.

  • Restocking Fee: Orders of 4 items or more are subject to an additional 5% restocking fee.

  • Packaging: Items must be returned in the original protective zip bag. A $1.00 fee will be deducted if the bag is missing.

  • Non-Returnable: Final Sale items, personalized/embroidered items, and Labubu Scrubs are not eligible for return or exchange.

2. The Process

  1. Initiate: Visit the "Start an Exchange/Return" link in our footer at piscrubclub.com or email pinotpiescrubs@gmail.com with your order number.

  2. Approval: Please allow 24–48 hours for our team to review your request.

  3. Ship Promptly: Once approved, a prepaid shipping label will be emailed to you. Items must be scanned into the carrier's system within 7 days of receiving your label.

  4. Inspection: Upon arrival, all items are inspected. We reserve the right to refuse any return that shows signs of wear, makeup, pet hair, odors, or laundry detergent.

3. Fulfillment & Refund Timing

Once your return passes inspection, we will trigger your exchange or refund.

  • Exchanges: Your new size or style will be processed and shipped free of charge. You will receive a secondary confirmation email with your new tracking number once it heads out.

  • Refunds: Processing times vary by payment method:

    • Credit Card / Shopify Payments: 5–10 business days (funds usually reach your bank in 2–3 days).

    • Shop Pay Installments: 3–10 business days.

    • PayPal: 3–5 business days.

    • Gift Cards: Instant | Cash (POS): Immediate.

4. Damaged or Defective Items

If you receive a damaged or incorrect item, contact us at pinotpiescrubs@gmail.com immediately with your order number and clear photos of the defect. We will prioritize making it right.

Note: Items returned without prior authorization will not be accepted. This policy is subject to change without notice. By purchasing from PI Los Angeles, you agree to these terms.